Boucoup
— White Label Family Banking Platform. that helps credit unions and banks offer a mobile app where parents can teach teens money management through interactive features like allowances, chore rewards, educational videos, and real-time notifications.
Type
My Role
Team
Overview
Mobile app, Web admin panel
Interaction, UI design, prototyping, user testing, project scoping
Product Manager,
Engineering team,
UX Copywriter,
UX Research,
2 Product Designers
Led the UX design for MVP app, redesigned the system, and established the
foundation for the admin panel, which increased user engagement and streamlined the core
wireframing process, win Award in Innovations in Digital 2025 (creditunions.com),
as well as increased session length and user engagement.
Challenge
Our primary goal was to rapidly enter the market and build a customer base for this new product. We needed to create a highly adaptable, visually appealing system that could:
Seamlessly integrate with diverse brand identities
Provide an intuitive experience for both parents and teenagers
Handle complex feature requests and hidden functions
Support flexible color schemes

Solution
Create a mobile application (for a parent, for a child) that is platform-adaptable for any client. To work with the application from the client side, we also developed an admin panel.
Research & Discovery
We conducted extensive research to ensure our solutions were tailored to user needs:
Created customer journey maps and user personas
Conducted approximately 15 interviews with power users
Consulted with 3 key customers
Analyzed our existing product to identify reusable elements

Design Process
To optimize development time while ensuring quality:
Reused applicable components from our existing product
Conducted comprehensive technical and visual research focused on the teenage demographic
Created custom color palettes based on principles from 'Refactoring UI' by Adam Wathan
Developed and tested components for the design library
Performed accessibility testing
Maintained regular communication with the development team for seamless integration

User Testing & Validation
We validated our concepts through:
Selecting 6 current users for interviews and prototype testing
Having participants navigate through interactive prototypes
Gathering feedback through group discussions
Making key design decisions based on user input (avoiding overly bright colors, standardizing icon rotation angles)
Implementation & Results
The final implementation exceeded expectations:
Created a test version centered around our designs
Received outstanding feedback, particularly from dashboard administrators
Established a design system that streamlined workflows
Achieved smooth implementation without significant issues

Business Impact
Our product launch was highly successful:
Generated approximately 87 demo requests from potential customers
Created a system with low implementation barriers for clients
Developed easily adaptable color schemes
Built a solution that integrated smoothly with various banking systems
Completed 5 successful client integrations
Received positive feedback from teenage users who found the application convenient and engaging

Results
Business Impact: Demo requests increased from 5 to 20 per week
User Engagement: 4% increase in app openings within the first month
User Satisfaction: 97% positive feedback
Performance: 3% error rate, with task completion times meeting benchmarks
Key Learnings
Despite tight deadlines that prevented polishing some additional materials like the landing page and marketing resources, I successfully managed illustrators through detailed technical assignments and guidance, delivering a user-friendly and effective interface that balanced design quality with business objectives.
